To succeed, hoteliers need a comprehensive Property Management System (PMS) solution that is flexible and agile. Every aspect must be designed to empower property owners.
The system should simplify your front office tasks, centralize room operations & manage your guests and groups easily. Systems that are simple and display ‘up-to-the-minute’ status of your property are very helpful.
A hospitality property management system MUST HAVE Points of Sale included. That way your team learns one tool, and you have a single point of contact if you run into any technical issues.
Look for systems that can provide touch screen enabled technology and allows you to manage Restaurants, Mini bar, Spa, Travel Desk and more from one tool. Look for systems that can sell orders directly to the guests, transfer to the room as “Room Service”, or bill directly to the client’s company.
Your PMS should also include easy housekeeping management capabilities with quick maintenance tools and daily task lists. Look for a single pane of glass that can provide the most-current room information, organized neatly, with simple point & click controls.
Also check to make sure your system gives you an Integrated Distribution System that allows you to manage bookings from all your sources. Look for a PMS system that includes a Channel Manager that can update real-time rates and availability on OTAs, simplify OTA management & sell on unlimited channels to eliminate errors.
Does your PMS system have a Global Distribution System? In order to tap beyond the local travel marketplace, global connectivity is vital.
Hotels that are plugged into the GDS are ensured of their room nights being distributed across the biggest hotel booking resource. However, the GDS interface can be very challenging for hoteliers. The sheer volume of Travel Agents and competing hotels means that managing room nights across the global distribution system can be very time consuming, so make sure you choose your GDS wisely, or preferably, pick a PMS system that has good GDS integration.
You should also look for a PMS system that can easily manage direct bookings from your website and accept online payments directly on your site. The PMSs booking engine should also be optimized for mobile devices to let travelers book your hotel from their smartphones or tablets.
Can you PMS get direct bookings from Facebook? This would really enhance direct bookings, and allow you to display all of your packages & simplify the experience for your clients. Check to see if your PMS lets your Facebook fans book their stay on your hotel’s Facebook page itself, thus reducing multiple steps of booking. This makes it easier for your hotel to tap into the base of loyal fans to attract more guests.
Reporting is key for your PMS. A good PMS system with you great reports and Information at your fingertips and allows you to check your forecasts & track your progress. Reporting is an important part of Hospitality operations. Make sure you clearly understand the PMS system’s reporting capabilities, and ensure it meets your needs.
Finally, Accounting. Make sure your PMS system has simplified accounting that allows you to manage all your payments and payables from different sources of revenues like room booking, restaurant, and travel desk. It should also allow you to manage travel agent and corporate bookings, invoices and payables, ageing reports, commissions, deductions and more with ease.
You’ve worked hard for your business, and it deserves the very best!
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