Hotelogix and ServiceMyBusiness welcome you with 2016’s Third Quarter Release packed with incredible new features and useful enhancements.
1. Hotelogix Pocket PMS – World’s easiest Hotel Management System can now stay in your pocket Get the power to run your FrontDesk operations, and manage your Hotel business on-the-go.
Hotelogix and ServiceMyBusiness mobile PMS is a ready to use app for your smartphone or mobile device. The simplicity of the system complements our powerful Hotelogix PMS on the Cloud.
2. Hotelogix and SnapShot announce strategic partnership Hotelogix proudly announces its strategic partnership with SnapShot, offering a free access to all of SnapShot Analytics for your property, at no additional cost to you.
3. Extending permission user level to your Point of Sales The “User Levels” section lets you set permissions and restrictions for your POS users as well. Important POS operations such as deleting order items, giving discounts on them or cancelling orders can now be controlled and restricted with ease.
Don’t let your B&B fall behind – boost your revenue with efficient management and a Property Management System (PMS)!
If you want to grow your B&B or small inn, you need to look beyond using Excel to manage bookings. It might have been a great and highly advanced system a decade ago, but now it’s hurting your business more than it’s helping it.
Conversely, a property management system (PMS) will not only make your booking system more efficient but it will also help you better run your B&B or small inn. Thus, a PMS will help you:
Improve the Customer Experience
A cloud PMS will allow you to carry out a wide range of tasks more efficiently than if you were doing everything manually. Things like issuing invoices, checking guests in and out, changing rates, adding more rooms and sale items to an existing booking and more can be done within a single system with a few clicks or taps.
By being able to perform all these tasks more quickly, you will free up more time that you can dedicate to making your guests stay an extraordinary one. After all, for guests, it’s all about the experience, and receiving personal attention from you will certainly make them feel special, which is precisely what you want.
Also, the system will allow you to build a profile of your guests, which you can use when they return to visit. The information will prove invaluable so you can further personalize the experience and make them more than happy that they returned to your B&B or small inn.
Eliminate Lost Revenue Caused by Double Bookings
If you are using multiple channels for your reservations, and you are still using Excel to coordinate bookings, there’s a good chance double bookings are not that uncommon. A double booking isn’t just embarrassing; it also leads to lost revenues, not just because of the loss of a guest, but because that guest will not be happy. And 95% of unhappy customers will tell everyone they can about their poor experience, according to Diamond Research, thereby damaging your reputation and leading to even more lost revenues.
With a property management system in place, you can funnel all your booking channels through one system, including all the online travel agents you are using to promote your B&B or small inn. Thus, when a guest attempts to make a booking, they can see your actual availability in real time because the PMS will automatically update all OTA sites on room status, eliminating any double booking issues.
Another advantage is that you can see how all your channels are performing, so you can focus on improving the ones that aren’t doing so well while also bolstering the ones that are providing great results.
Ensure You Are Using Your Budget Efficiently
As a small inn or a B&B, your budget is limited. And even though all businesses should spend their money wisely, it’s even more important for you to do so.
A PMS will provide you with all the information you need to ensure you are allocating your dollars appropriately. Thus, you will be able to track things like occupancy rates, the best performing travel sites, direct bookings, bow much money you are making, what outstanding payments you have and even which of your promotions are generating the most business and income.
These advanced reporting features will allow you to spend your money wisely so that you increase revenues and reduce costs.
A good property management system is essential for any B&B or small inn looking to grow their business. In today’s highly competitive travel environment, a PMS is a necessity for survival. Remember, your business can only take so many poor reviews from guests. This is especially true when complains about double bookings or other issues could have easily been dealt with, but you were tied to your desk filling our Excel spreadsheets to manage your bookings.
You’ve worked hard for your business, and it deserves the very best!
What’s the Best Platform for Your Hotel’s Distribution in 2016?
Online distribution has become the norm for hospitality in the 21st century – over 80% of travelers plan their travel and book rooms on the internet today. Hotels have been aware of this growing emphasis on online platforms for a while now. In fact, the majority of properties today prioritize the internet as their primary source of bookings! With that in mind, finding the right PMS platform for your hotel is crucial.
There are a number of reasons the online model is so popular but most importantly, it simplifies things for the guests. That’s the secret sauce for success in hospitality – optimizing the guest experience, even before pre-arrival!
The only downside to the Internet’s dominance is the increased competition. Indeed, sales platforms are so cluttered with inventory today that it’s extremely hard for independent hotels to stand out.
The Cloud-based PMS Platform
That’s where the cloud-based PMS Platform comes in – cloud technology enables hoteliers to harness the power of the internet and go head-to-head and challenge the biggest properties in the area.
To understand how, we need to go a little further back to the early days of property management. Pencils and paper would essentially make up the management tools available to these early hoteliers, and as technology advanced, in-premise property management systems (PMS) earned a reputation for their streamlined management capabilities. However, as the Internet was yet to come into existence, in-premise systems were designed to focus on the GDS network as all bookings then were made offline.
The birth of the Internet was a massive disruption for in-premise or legacy technology. Within years, online agencies had popped up around the world and more and more bookings were beginning to come in from these online platforms. Outdated technology like legacy systems were built specifically to connect to the GDS platform, and had to be upgraded with third party software to accept online bookings.
But even this was not good enough. Online platforms were growing in number and within no time, hotels had dozens of channels to sell their inventory on. Unfortunately, multiple channel integration was simply beyond the capacity of in-premise systems. In fact, hoteliers often ran into issues with overbooked rooms as the system could not update inventory in real time. This inhibited hotels from utilizing all platforms to their maximum potential for fear of running the risk of having to turn away guests.
Built within the ‘internet era’, cloud-based PMS Platform technology proved to be a game-changer for every industry. Unlike the in-premise counterparts, the cloud PMS systems were specifically built to prioritize the newly emerging, online marketplace. It was designed to use the Internet to optimize business.
Hotels could now connect to multiple distribution networks and accept bookings from OTAs, their own web booking engine, travel search engines, and even the offline bookings that continue to trickle in. And they could update rates and inventory in real-time, eliminating any possibility of encountering double-bookings.
Cloud technology didn’t just open up whole new possibilities for hoteliers, it magnified the reach of the industry as a whole! In-premise systems demanded heavy expenditure for their continuous maintenance and upkeep, rendering them inaccessible to the majority of hotels. The cloud pulled down all these barriers to accessibility, enabling independent hotels to utilize the same enterprise-level tools utilized by the larger brands. This allowed small and mid-sized properties to go head-to-head with the international multi-property chains.
Cloud-based PMS Platform Technology is truly empowering hospitality and hoteliers. If you are not on a cloud PMS platform, you should seriously consider adoption as soon as possible in order to truly get the benefits of 21st century hoteliering!
You’ve worked hard for your business, and it deserves the very best!