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Technology Mistake #5: Insufficient Training

The fifth technology misstep that often affects businesses is insufficient training.

Mention software training in most any conference room, and you’re likely to hear groans. Boredom, bad classroom experiences or simple lack of interest all likely contribute to employees’ resistance to learning new applications, not to mention complexity. But that doesn’t change the fact that insufficient training ranks as the fifth common tech mistake impacting SMALL/MEDIUM businesses.

How bad is it?

It’s estimated that office staff understand less than 20% of the available features in the software applications they use. That means 80% of the features, time-saving capabilities and cost-reducing functions remain unused.

Gross inefficiencies result. As a consequence, many processes—including repetitive data entry, complicated calculations and automated data selection and reporting—are completed manually, which introduces a greater likelihood of errors entering the process.

Tasks that could be completed in moments often consume exponentially more time. Considering that many of those tasks are repeated each business day by multiple workers, and it’s easy to see how the costs quickly become significant.

Most SMALL/MEDIUM businesses don’t employ full-time trainers. Therefore its imperative SMALL/MEDIUM businesses identify technology partners, training centers or other programs that assist staff in maximizing software applications.

Even when training resources are present, there’s no guarantee staff skills will improve. For that to happen, businesses must make computer and software training a priority.

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How?

Tap technology partners or other consultants to conduct regular lunch-and-learn sessions. The business can spring for lunch and, for a few hours of consultant’s fees, expose entire departments to important new features and capabilities.

An organization’s technology training commitment can be reinforced using performance reviews or post training testing. Businesses can add specific course, off-site training and even certification requirements to staff education programs and performance review objectives. When partnering with a local training center, businesses can create customized instructional programs or select prepackaged modules.

Organizations with limited budgets, meanwhile, can leverage self-paced instruction manuals and computer-based training aids to assist employees in improving their skills after hours or in their own homes. Technology training online tools like Pluralsight.com may also help achieve your training objectives for a low cost.

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If you have any questions, please feel free to reach out to us at info@servicemybusiness.com or at www.servicemybusiness.com

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